JAKI Missing Parts: How to Request Free Replacements
The short version: JAKI's spare parts process is not complicated. The official service is free — file your request within 180 days of purchase, supply the set number and the missing part number, and the replacement normally arrives in 7–15 working days at no cost. Below is the process broken down step by step.
1. Information to Gather Before You Start
Before you open a spare parts request, confirm three things: the set number (printed on the side of the box and on the first page of the instructions, usually JQ plus four digits, for example JQ7001), the part number of the missing piece (listed in the parts inventory, or BOM table, on the last pages of the manual), and the purchase channel and date. With all three in hand the request moves along much faster. If the manual has been lost, search the set's instruction page on BrickPlan to cross-check the part number.
2. Step One: Confirm the Part Is Really Missing
A lot of "missing" parts are simply buried in the wrong bag. While building, work through the BOM table item by item; small pieces such as 1x1 plates often hide among parts of a similar colour. Once you are sure a part is absent, count how many pieces are short — a single request can cover several different parts, so tally every missing piece at once rather than filing repeated requests and stacking up the waiting time.
3. Step Two: Contact the Official Channel
JAKI handles spare parts through three routes: the customer service desk of its Tmall or JD flagship store, the official WeChat account, and the after-sales email address. Start with the marketplace customer service, which responds fastest — usually within an hour. Send the set number, the missing part numbers, the quantities and a screenshot of your order in one message; once the agent confirms the details, the shipment is arranged. Some flagship stores will even reship a whole numbered bag of parts, which is convenient.
4. Step Three: Waiting and Tracking
After the request is confirmed, the official side generally ships within 3 working days, using ZTO or YTO express. Remote regions take longer, so the whole process runs roughly 7–15 working days. Note down the tracking number the agent gives you and follow it on the courier's tracking page. If more than 20 days pass without delivery, go back to customer service and ask them to chase it — that usually gets the case expedited.
5. Step Four: Check What Arrived
When the parcel arrives, check the part numbers and quantities against the BOM table first, and only carry on building once everything matches. If the wrong parts were sent, photograph them and send the pictures to customer service; the official team will reship a second time for free. Keep your chat history and order number from the original request so any follow-up claim is easy to support.
6. Money-Saving and Time-Saving Tips
If you lost or broke a part yourself, you can still buy replacements outside the official policy: around 0.5–1 CNY for a single small piece, and 2–5 CNY for a large plate. Many builders also trade spares through the comments under instruction pages on BrickPlan — when you are one small part short, swapping with a builder in your own city is often cheaper than waiting on a courier. Counting the contents of the box before you start building also cuts the chance of a shortage at the source.
FAQ
Q: Does JAKI charge for spare parts? A: Factory shortages and defective parts are replaced free, as long as you apply within 180 days of purchase. Parts you lost or damaged yourself are paid for, at roughly 0.5–1 CNY for a single small piece.
Q: How long does a JAKI missing-part request take? A: From confirmed request to delivery is normally 7–15 working days, with about 3 working days of that being dispatch. Remote areas may stretch to around 20 days; you can track progress with the courier number.
Q: What if I can't find the missing part's number? A: The number is in the parts list (BOM table) at the end of the manual. You can also search the matching set on BrickPlan to check the instructions. If it still can't be identified, send customer service a photo showing where the part sits in the build.
Q: Can I request several parts in one go? A: Yes. Tally all the missing parts before submitting; the official service supports multiple parts in a single shipment, which avoids repeating the request and adding the waiting periods together.
Q: What happens if the wrong part is sent? A: Check numbers and quantities as soon as the parcel arrives. If something is wrong or missing, send photos of the actual parts to customer service and the official team will arrange a free second shipment, with no extra charge.